Head of Fulfillment - Jumia (Full Time)

About Jumia

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

The Head of Fulfilment is a pivotal leadership role responsible for directing, standardizing, and optimizing Jumia’s core warehousing operations across four key functional units: Inbound, Inventory, Outbound (Order Processing Unit), and Aftersales. Reporting directly to the Chief Supply Chain Officer, this role oversees the entire product lifecycle from initial vendor receipt and stock control to order assembly and post-delivery returns.

By leading dedicated warehouse and aftersales teams, designing operational dashboards, and implementing continuous process improvements, the Head of Fulfilment drives operational efficiency, minimizes stock loss, ensures strict SLA compliance, and optimizes unit costs to support scalable e-commerce growth.

What you will be

Skills mentioned