PT - Internship Global Program - Service Management Intern - Jumia (Full Time)

About Jumia

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

About the role

Join a centralised Service Management team dedicated to driving operational excellence. In this role, you will help shape our processes from the ground up, supporting our efforts to ensure that our infrastructure, security, and global teams are perfectly aligned for Tier 1 events and major application launches.

What you will be doing

• Global Event Readiness: Collaborate on building and maintaining readiness checklists, run-books, and documentation for Tier 1 Events, helping to ensure all participating countries execute required infrastructure and load-testing activities.
• Application Life-cycle Management: Support the operational life-cycle for applications created. You will help the team confirm that upon launch, all infrastructure and s

Skills mentioned