Remote Healthcare Customer Service Rep – Phone and Portal Assistance – US Based

Job Summary

Progressive Technology is seeking a compassionate and detail-oriented Remote Healthcare Customer Service Representative to support our growing healthcare support division. In this role, you will be the first point of contact for patients, healthcare providers, and insurance representatives—assisting them via phone and patient portals. You will be instrumental in delivering empathetic service, resolving inquiries efficiently, and maintaining HIPAA-compliant data handling practices. This is an excellent opportunity to be part of a remote-first, mission-driven team that values care, accuracy, and customer satisfaction.

Key Responsibilities

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Answer inbound calls from patients and healthcare professionals related to appointment scheduling, insurance verification, and billing inquiries.

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Provide portal assistance including password resets, profile updates, and troubleshooting login issues.

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Ensure accurate documentation of patient interactions in the CRM system.

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Maintain compliance with HIPAA regulations and organizational security policies.

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Escalate unresolved issues to appropriate departments while maintaining ownership until resolution.

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Educate patients on available services, insurance coverage, and claim status updates.

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Collaborate with internal teams to ensure seamless and efficient support delivery.

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Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction.

• Required Skills and Qualifications
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High school diploma or equivalent; Associates or Bachelors degree in healthcare adm

Skills mentioned