Senior Customer Success Systems Analyst (Gainsight)

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Recorded Future is seeking a Senior Customer Success Systems Analyst (Gainsight) to manage the day-to-day administration, optimization, and execution of our Gainsight platform. As a member of the Global Services organization, you will be responsible for ensuring Gainsight effectively supports our Customer Success and Technical Account Management teams while maintaining alignment with our broader Customer Success technology strategy, working closely with other members of the Systems team.

This role is ideal for someone who combines deep Gainsight expertise with strong operational execution, project management, and stakeholder communication skills. You'll partner closely with business leaders, analysts, Salesforce administrators, and the Customer Success Systems Team Lead to continuously improve how Gainsight drives customer outcomes.

Please Note: This role requires working from the Recorded Future office in Boston, MA about 2 days per week

What You'll Do

Platform Administration & Optimization

• Serve as an administrator of Gainsight, ensuring platform stability, scalability, and best practices.
• Configure, maintain, and optimize Gainsight objects, rules, reports, dashboards, journeys, success plans, and automations.
• Troubleshoot issues and resolve support tickets related to Gainsight functionality.

Health Score Management

• Help to manage the ongoing administration and evolution of Gainsight Health Sco

Skills mentioned