Jobs / Saudi Arabia / Healthcare
Public Engagement Lead
Riyadh, Saudi Arabia
About Us
Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Role Overview
As Public Engagement Lead, you will lead Tamara’s public customer engagement function across social media channels, app reviews, and public feedback platforms. This role is responsible for transforming public support from reactive issue handling into a structured engagement model that protects Tamara’s brand, restores customer trust, and turns public feedback into actionable business insights.
You will manage the Public Engagement team’s daily performance, quality, escalation discipline, and cross-functional alignment, ensuring every public response is fast, accurate, human, and aligned with Tamara’s tone of voice, risk standards, and customer experience expectations.
Key Responsibilities
- Lead the Public Engagement team across public channels, inclu
Skills mentioned
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