Jobs / Senegal / Finance & fintech

Finance & fintech in Senegal (4)

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SN - Key Acount Manager - Jumia ( Full - Time )

Senegal

About Jumia : Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers. Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa. In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange. Key Account Manager Summary: We are seeking a dedicated Key Account Manager to join our team and foster strong relationships with key clients. This role is instrumental in ensuring client satisfaction, driving revenue growth, and enhancing our company's reputation through exceptional service. Responsibilities: • Develop and maintain strategic relationships with key accounts to maximize revenue potential. • Collaborate with internal teams to ensure timely delivery of products and services that meet client expectations. • Identify opportunities for growth and up-selling within existing accounts. • Monitor market trends and provide feedback to drive product development and innovation. • Prepare regular reports on account status, including sales forecasts

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JobFinance & fintech

SN - Key Account Manager - Jumia ( Full-Time )

Senegal

About Jumia : Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers. Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa. In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange. Key account manager Summary: We are seeking a dynamic and results-driven Key Account Manager to join our team. This role focuses on building and maintaining strong relationships with key clients, ensuring customer satisfaction and driving business growth through strategic account management. Responsibilities: • Develop and nurture long-term relationships with key accounts, serving as the primary point of contact. • Identify client needs and provide solutions, ensuring high levels of customer satisfaction. • Collaborate with internal teams to deliver tailored account strategies and solutions. • Monitor account performance and provide regular updates and reports on progress and challenges. • Negotiate contracts and agreements to maximize profit and clien

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JobFinance & fintech

SN - Head of CXP Country - Jumia (Full Time)

Senegal

About Jumia : Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers. Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa. In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange. We are looking for a strategic and results-driven Head of Customer Experience CXP - Country to champion our customer-centric vision and elevate our local service operations. In this pivotal role, you will lead high-performing teams, optimize key journey touchpoints, and leverage data-driven insights to maximize customer satisfaction and loyalty. If you are an agile leader with a passion for operational excellence and a proven track record of scaling service standards in fast-paced markets, we invite you to join us in shaping the future of our customer experience. What you’ll do: • Enhance the overall customer experience and customer journey while ordering on Jumia (e.g. sign in/up, delivery & payment methods, checkout clarity & ease of use, product

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JobFinance & fintech

Designer - Jumia (Full Time)

Senegal

About Jumia : Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers. Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa. In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange. We are seeking a creative and detail-oriented Designer to join our team. The Designer will play a crucial role in creating visually compelling designs that align with our brand's vision and objectives. This position requires a strong understanding of design principles and the ability to work collaboratively in a fast-paced environment. What you will be doing: • Develop and execute creative concepts and designs for digital and print media. • Collaborate with cross-functional teams to ensure design consistency across all platforms. • Present design ideas and concepts to stakeholders for feedback and approval. • Stay updated with industry trends and incorporate them into design strategies. • Prepare and deliver design files for production. What we are loo

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