Fraud Manager

Meet Ozow

Ozow is a leading fintech company redefining digital payments in South Africa and beyond. We make payments more accessible, secure, and convenient for businesses and consumers alike. As a fast-growing player in financial technology, we foster a culture of innovation, diversity, and inclusivity, and we are committed to making a positive impact through our payment solutions.

About the role

As our Fraud Manager, you will protect Ozow, its merchants, and their customers from financial crime and fraud-related losses. Leading a high-performing fraud team, you will define and execute our fraud prevention and detection strategy across EFT, card, and emerging payment methods, using data, automation, and strong industry relationships to catch fraud early without adding friction for legitimate transactions. It is a role for someone who moves fast without losing precision.

Your role and responsibilities

You will work closely with the Fraud Strategy Lead on strategy, rules, risk appetite, and the fraud technology roadmap, and partner across Risk, Compliance, Legal, Commercial, FinOps, Product, Engineering, and Data.

Leadership & team

• Lead and develop a high-performing Fraud Operations team, fostering accountability, innovation, and continuous improvement through coaching, regular performance reviews, and development planning.
• Own team resourcing and capacity planning, including shift scheduling, overtime, and after-hours or weekend coverage, against alert and investigation volumes.
• Act as the internal fraud subject-matter expert, guiding fraud operations and

Skills mentioned