Supportyourapp: (Native Finnish) Customer Support Consultant (Future Openings, remotely)
United Kingdom
Headquarters: Edinburgh, Scotland, United Kingdom Who we are? SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. What you will do: • Deliver outstanding customer support via calls, chats and emails • Build strong and lasting customer relationships • Keep up with evolving tools and technology • Handle sensitive customer data with care and security • Apply the latest and greatest customer happiness practices • Maintain deep understanding of client solutions and meet KPI • Communicate with developers and cross-functional specialists What you need to succeed in this role: • Native Finnish and good English communication skills (at B2 level or higher) • 6+ months of experience in customer support role • CRM systems expertise • Strong analytical thinking and research skills • Positive, proactive and responsible attitude • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: • Experience in technic
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