IT Ops Engineer

About Vercel

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide . Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the Role

Vercel is growing fast, and so is the demand on our IT team. We're looking for an IT Operations Engineer to be the backbone of day-to-day technical support for our New York City office, someone who takes real ownership of the employee experience and keeps our team running at full speed.

In this role, you'll be the go-to person for in-office IT support: resolving hardware and software issues and partnering with teams across the company to make sure everyone has what they need to do their best work. You'll manage the tools and systems Vercel's employees rely on every day, from endpoint management and AV to onboarding workflows and access controls.

AI fluency is a core expectation at Vercel, not a bonus. We expect you to actively use AI tools to work faster, automate repetitive t

Skills mentioned